Author: Renny Jose Manuel

(18)   Articles
Business Manager - Sales & Marketing

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Best Practices in Remote Infrastructure Management By Renny Jose Manuel

  in Computers And Technology | Published 2016-12-12 05:01:06 | 211 Reads | Unrated


Know the best practices in remote infrastructure management

Full Content

Remote infrastructure management (RIM) refers to management of Information Technology, remotely. It is mainly the management of hardware and software, desktops, laptops, etc., servers, network devices, storage devices, IT security devices, etc. of a company. Over the years, RIM has been associated with companies, providing 24x7x365 monitoring and management of their network architecture. Adopting RIM begins with comprehensive strategy planning, well defined design of the end result and management of resources to achieve maximum benefits. Well-illustrated practices in RIM as listed below, fa

cilitate reduced cost, better quality, and improvement in productivity while accomplishing business process goals.

  • Partnering with the right team and resources: Applying RIM practices refers to management of IT infrastructure by engineers and experts based far away. Since the team is working remotely, it should consist of people with the right expertise and experience. Partnering with the right team ensures precision in management of complex and critical IT infrastructure issues.
  • Accurate understanding of operations: It is in this step that the partnering team understands the operations and IT infrastructure requirements from the business stake holders and tech teams. The duration of this step depends on the complexity of the operations and the geographical expanse of the company. This step allows the partnering team to assess requirements with precision and derive sequence of activities.
  • Benchmarking Operations: Next comes determining the benchmark for current operations. This refers to sharing of snapshots as required of current operations and processes to facilitate monitoring of progress.
  • Clarity in Communication: The partnering team and the client company should have clarity in communication since the initiation of the RIM process. Regular telephonic conversations and e-mails ensure clarity in communication and successful knowledge transfer.
  • Create a document with required details: The practice of maintaining a document with detailed information on technical details of applications and the IT infrastructure. This document can be used to update suggestions for troubleshooting, set process for generating and delivering reports and defined escalation procedures. This document mainly will feature all the details required for a seamless operation.

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About the Author

Business Manager - Sales & Marketing